C-7/306 B, Keshav Puram, Delhi – 110035 Ph: 011- 27106170 Mob: 9811772239 Email: vineetkumar_77@rediffmail.com

 

OBJECTIVE

To be a highly motivated, self-driven Professional and to work in a challenging environment, which enhances creative thinking, prompts for decision-making and provides job satisfaction.

Key Skills

·         Building High performance self-managed teams,

·         Collaborative approach to problem solving,

·         Edge in leveraging learning from apparently unrelated areas,

·         Mentoring and coaching for development through feedback,

·         Constant upgrading of personal skills and knowledge

·         Always giving some innovative ideas.

Work Experience Summary

Organization  :  GE CAPTIAL INTERNATIONAL SERVICES

Designation   :   Process Developer         

Department   :   GECIS (GE Mortgage Insurance)

Duration        :   14^th February 2001 till date

Company Profile : FORTUNE 500 MNC

1. Currently working at GE Capital International Services (GECIS) as a Process Developer (Team Leader) in Mortgage Insurance Process. Joined GECIS as a Process Associate in February 2001, promoted as a Process Developer in November 2002. The profile includes leading two teams of 22 members & achieving desired organizational goals. The process involves extensive decision-making, verifying the data with the customer which may affect the status of the loan and processing of Insurance Policies of Mortgage Loan Applications.

Current Assignments/Responsibilities:

• Responsible & answerable for the team’s performance.
• Preparing monthly PMS’s & annual/quarterly EMS’s (Appraisal Report) of the team members. Giving appropriate feedback to the team members and taking care of their developmental needs. Motivating the team to add value & achieve desired goals collectively.
• Calculating VIC (Incentive) on a monthly basis for the team members.
• Doing Root-Cause-Analysis (RCA) to find out developmental areas related to both the process & team members and them working towards Process Improvement.
• Weekly conference calls with the customer to discuss the performance of the team.
• Delegating various responsibilities to team members thereby working towards expanding their knowledge domain & grooming them for the next level.
• Lean Spoc of the Mortgage Insurance process.
• Other responsibilities include Preparing Productivity & Error Report on daily basis, Maintaining Leave Tracker, Coordinating BCP-DRP Test, & preparing Shift Roster on a weekly basis.
• Also looking after the Developmental Training for the team members and nominates them for specific Training Modules as per their requirement and eligibility.
• Performing Y3 (TAT) Analysis on weekly basis to find out the root cause for the loans missing TAT and sending out the reports to the customer.
• Doing Quality Check on daily basis and preparing Error Reports.
• Preparing Volume Trend, Weekly Review, Dashboards, Touch Time Analysis and Mortgage Status reports on weekly basis.
• Doing Exception Analysis on weekly basis and sending out reports to the Customer.
• Performing SOP Validation with the Customer every quarter.

Learning’s

·         Trained in Effective Communication to interact with the customer effectively.

·         Trained in Familiarization of the American way of handwriting.

·         Developing Self-Excellence Certified.

·         Team Leading Essentials Certified.

Take aways

·         Received FIVE EMPLOYEE OF THE MONTH Awards.

·         Received THREE Team Extra Miler Awards.

·         Received BRAVO AWARD

·         Received TWO CERTIFICATES OF APPRECIATION AWARDS:

One from the customer in the US for outstanding contributions to the process

Second from AVP in recognition of exhibiting Ge values in terms of high energy level and ownership towards the process.

·         Received TWO ener GE awards for Initiating and Implementing Ideas for Improvement of the proces.

·         Silver Award for first quarter of 2005.

·         Bronze Award for second quarter of 2005 for effectively transitioning the process to different building within the city without missing SLA’s.

·         Developing Self-Excellence and Team Leading Essentials Certifications.

·         Received Bronze award in August, 2005 for implementing four lean ideas of process improvements.

COMPUTER PROFICIENCY

Operating System: Windows 95/Windows 98/2000, Dos

Application        :           Ms-office, PowerPoint

Database          :           Ms Access, SQL

Language          :           Visual Basic 5.0

Networking        :           WindowsNT 5.0

Academic Qualification

Professional Qualification

Personal Information

Date of Birth:      1^st February 1977

Nationality:         Indian

Marital Status:    Married

Permanent address:                  

                                                C-/7306 B,

                                                Keshav Puram,

                                                Delhi – 110035.

Salary                           :         Negotiable

Date:

Place:    Gurgaon                                                                      (VINEET KUMAR)